Privacy Policy

1. Information we collect

We may collect information you choose to provide, including your name, email address, company name, channel preferences, business needs, and message content when you request information or contact us.

When our services are connected to Facebook Messenger, Instagram, WhatsApp, or related business tools, we may process customer conversation data needed to deliver automation. This may include platform user IDs, display names, profile images, message text, comments, button clicks, tags, custom fields, subscription status, timestamps, and workflow logs.

Our website and servers may also collect technical information such as IP address, browser type, device information, pages visited, referring URL, and access times for security, troubleshooting, and performance.

2. How we use information

We use information to respond to inquiries, provide and improve services, configure automation workflows, route conversations, maintain contact records, generate service reports, protect systems, prevent misuse, and comply with legal obligations.

We do not use customer conversation data to build unrelated advertising profiles, and we do not sell personal information.

3. Chat automation and messaging platforms

USAEBC services may depend on APIs and business tools provided by Meta, WhatsApp, and other communication platforms. Your use of those channels may also be governed by their terms, privacy policies, messaging windows, template approval rules, and regional pricing rules.

Customers are responsible for obtaining appropriate consent before sending automated messages, marketing messages, or follow-up messages through connected channels.

4. Cookies and analytics

This static website does not currently use advertising cookies. If we add analytics, remarketing, or tracking tools later, we will update this policy with the relevant details and choices.

5. Sharing information

We may share information with service providers that help us host the website, operate messaging infrastructure, deliver email, monitor security, process support requests, or maintain business records. These providers may only use information as needed to provide services to us.

We may disclose information if required by law, to protect rights and safety, to investigate abuse, or as part of a business transaction such as a merger or asset transfer.

6. Data retention

We keep personal information only as long as needed for the purposes described in this policy, unless a longer period is required by law, contract, tax, accounting, security, or dispute resolution needs.

Customers may request deletion of service data, subject to technical limits, legal requirements, platform obligations, and backup retention schedules.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices

You may contact us to request access, correction, deletion, or export of personal information you have provided to us. We may need to verify your identity before completing a request.

Message recipients can stop receiving automated messages through platform-level controls, account blocking, unsubscribe instructions when available, or by contacting the business that operates the connected channel.

9. Children

USAEBC services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. International processing

Information may be processed in countries where we or our service providers operate. Those countries may have different data protection laws than your location.

11. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a revised date.

12. Contact

For privacy questions or requests, email privacy@usaebc.com.